Terms & conditions
The prices on Pinals website are including VAT (value added tax) and you have to be 18 years old to order. A confirmation will be send to your e-mail address after you have made your order. It is therefore very important that you state the correct address. It is also important that you check your e-mail if we need to contact you. Minimum order value 200 SEK
Usually we deliver within 2-6 working days and your order will either be sent by letter, parcel or business parcel depending on what you have ordered. The most common way is by parcel and if you state your cell phone number when you order, you will receive a text message when your parcel has arrived at your local postal representative.
Orders within Sweden will be added a freight cost of 79 SEK. Products to other EU-countries will be charged according to the list below. We do not deliver to countries outside the EU.
Max 500g: 99 SEK
0,5-1kg: 195 SEK
1-2kg: 295 SEK
2-10kg: 595 SEK
10-20kg: 895 SEK
If you are a Swedish customer you can pay by credit card (VISA/MasterCard), invoice or cash on delivery. If you are not a Swedish customer, only credit card orders are accepted. (VISA/MasterCard).
If you choose to pay by credit card you will be transferred to Samports secure server. There you have to fill in your credit card information as well as the three digits on the back of your credit card. (None of the information is recorded at Pinal) The amount will be reserved on your account and withdrawn when we send your order.
If you choose to pay by invoice, a credit report on your civic registration number will be made. The address will also be checked to make sure it is the same one as in the national registration.
If you choose to pay by cash on delivery, a postal fee of 60 SEK will be added to your order. You have to pay the total amount when you pick up your order at your local postal representative.
If you do not pick up your order you will be charged a fee of 295 SEK. This amount is to cover the costs for returning the order.
Returns and refunds
You have the right to return your order within 30 days from the delivery. You have to pay the cost for returning the order by yourself. The product must not have been used if you return it and the product has to be returned in its original packaging. If not, we will not repay the full amount. You can not return products with cash on delivery or money demand. We do not redeem that kind of deliveries. We like to point out that the customer is responsible for the return of the product and that the product arrives to Pinal undamaged.
The customer has to contact customer service immediately if the delivery is faulty, meaning delivery of the wrong type of product, wrong number of items or if the product is damaged in any way: firstname.lastname@example.org
You have to contact the postal service if you notice any visible damage of the packaging at delivery. (Preferable immediately at the actual delivery point). All other types of transport damages has to be reported to the postal service within 7 days from the products arrival. (Pinal does off course not send any order that has any visible damage).
Orders that has not been picked up
Pinal always uses the customers IP-number when sending an order. If a customer does not pick up an order, Pinal will charge the customer for the costs of returning the product (currently 295 SEK). An invoice will be sent to the customer.
We like to remind you of the customers rights and responsibilities according to the Consumer Purchases Act. For more information please visit the National Board for Consumer Policies website: www.konsumentverket.se
Pinal AB organisation number: 556608-3134 and VAT-number: SE 556608313401.
Bankgiro: 5140-3871. Pinal AB has F-income tax. Our bank is Handelsbanken Gårda in Göteborg, BIC/SWIFT: HANDSESS, IBAN: SE23 6000 0000 0001 0990 3358,
512 60 Överlida
Pinal® is a registered trademark and the content on our web sites is protected by copyright (§ 49 URL). This paragraph prohibits anyone to copy whole or parts of our website and make it public. If this law is broken it could lead to fines and up to 2 years in prison.
Copyright 2000-2015, Pinal AB - All rights reserved.